Need Help? We're Here to Support Your Oracle Success.
Whether you’re an existing customer or just getting started, our team is ready to assist. From onboarding to advanced troubleshooting, we ensure you’re never stuck.
Our Support Approach
API Wizard is designed to be easy to use — but Oracle ERP can be complex. That’s why we offer responsive, ERP-savvy support for business and IT users alike.
- Dedicated support team with Oracle expertise
- Global coverage across time zones
- SLA-based options available for enterprise customers
- Extensive documentation and knowledge base
Support Hours & Contact
Standard Support Hours:
- Monday–Friday | 9:00 AM – 6:00 PM (Local Time Based on Region)
- Email: support@api-wizard.com
- Phone: Available on request for enterprise clients
SLA Options:
- Guaranteed response within 4 hours (priority tiers)
- Critical issue escalation paths
- Optional extended support (weekends or 24/7) for enterprise customers
Trial & Evaluation Support
If you’re evaluating API Wizard, we also offer:
- Live onboarding help
- Pre-loaded test templates
- Step-by-step guides to get started fast
- Support via email and Zoom during your trial
Community & Product Updates
We’re building a customer-only support hub where clients can:
- Submit feature requests
- Vote on roadmap priorities
- Share tips and template customizations
- Join quarterly product update webinars
